Helping you help Philly families

Background on the partnership:

Philadelphia residents can now get the help they need from the comfort and safety of home. The Philadelphia Department of Public Health has partnered with Pacify to provide access to virtual breastfeeding and infant feeding support for all new and expecting parents, at no cost!

A Pacify membership provides families with on-demand, video-enabled access to a nationwide network of Lactation Consultants, available 24/7. Through the Pacify app, families have unlimited access to expert care on a wide range of topics including successful latching techniques, feeding positions, breast pain, maintaining adequate milk supply, milk storage, taking medication(s), pumping, bottle feeding, using formula, transitioning to solid foods, and more!

We're here to support you too!

As a valued Philadelphia provider, community partner, or infant feeding advocate, you'll be helping educate Philly families about Pacify! You may also be helping them create their Pacify account. Therefore, we want to ensure you have all of the tools and support you need to be successful. We are, of course, also here to answer any questions that may come up at anytime.

Families simply download the Pacify app from the Apple App Store or Google Play Store, and create an account at no cost using one of the codes listed below. You will help the families you serve create their account by using the code that belongs to your organization.

If your organization doesn't have a code, please use the sign-up code PHILLY to provide access. Then, please reach out to [email protected] to have a specific code created for your team.

We also have resources and promotional tools below that are available for you to use.

resource library

Partners/Providers: Please share the sign-up code below that is associated with your organization with your patients/clients for instant, no-cost access.

Healthcare Settings

Enrollment Code	Organization/Agency
CHOP	Children's Hospital of Philadelphia
Drexel	Drexel Health System
Einstein	Einstein Medical Center
FQHC	Health Federation of Philadelphia
HC	City Health Centers
HUP	Hospital of the University of Pennsylvania
Jefferson	Jefferson University Hospitals
JeffPeds	Jefferson Pediatrics
JeffStaff	Jefferson Hospital Staff
Nemours	Nemours Pediatrics, Philadelphia
Pennsy	Pennsylvania Hospital
StChris	St. Christopher's Hospital for Children
Temple	Temple University Health System
TemplePeds	Temple Pediatrics Care
TempleStaff	Temple Health System Staff

Insurance Plans

Enrollment Code	Organization/Agency
HPP	Health Partners Plan
KF	Keystone First
UHC	United HealthCare
IBX	Independence Blue Cross
Aetna	Aetna Better Health of Pennsylvania

Community Organizations

Enrollment Code	Organization/Agency
MCC	Maternity Care Coalition
WIC	NORTH, Inc. (WIC)

Other

Enrollment Code	Organization / Agency
PAAAP	Pennsylvania Chapter of the American Academy of Pediatrics
ELECT	Education Leading to Employment and Career Training (ELECT) Program
Social	Social media (Facebook, Twitter, Instagram, etc.)
CBH	Community Behavioral Health
PHMC	Health Promotion Council

*All providers and community partners can download and test out the Pacify app themselves at no cost by using the code PHILLYTEST

PDPH Resource Library

All the resources you need to help families with enrollment and app support!

Pacify 101

Pacify is a mobile app that provides on-demand support from live Lactation Consultants (IBCLCs) at the touch of a button!

> Download now

Enrollment 101

Enrolling your participants in Pacify is quick and easy. Follow these simple steps to enroll new participants in under 2 minutes.

> Download now

Enrollment One-Pager

This document provides a more detailed breakdown of the sign-up process you can follow to sign up participants.

> Download now

Enrollment Codes

Use this document to help remind you what enrollment code you should be providing to participants.

> Download now

Refresher Training

Need a quick refresher on Pacify? Download this training deck for a walk-through of all the available tools to promote Pacify and begin enrolling your participants with confidence.

> Download now

Need to order more marketing materials? Please click here to fill out the form and place an order!

FAQs

Do members need an appointment to use Pacify?

Do members need a code to sign up?

What kind of connection is needed to use Pacify?

How much data does Pacify use?

Can members get a prescription through Pacify?

Are visits private?

*If you have questions about the Pacify technology, please email [email protected]

Trouble Shooting Tips

A user is attempting to download Pacify on an Apple device and are being asked to enter a billing zip code. Why is this?

The Apple App Store requires users to have an updated payment method (and billing zip code) or to select "no payment method" in their account settings in order to download apps (even the free ones, like Pacify). A good way to confirm this is the issue would be for the user to try downloading another app to make sure it's not related to the Pacify app specifically.

Refer to this link for more information: http://osxdaily.com/2018/03/18/fix-verification-required-app-store-message-ios/

A user is getting an error message saying, "Error: Invalid email address or password" when trying to create an account:

A user is being asked to enter their credit card information:

A user is having trouble downloading the app or making a call through Pacify:

Downloading Pacify works best when you are connected to a strong Wi-Fi signal. It can also be downloaded using 4G or LTE data but may take longer.

Pacify calls will work on any 4G or LTE connection, but again, it works best when connected to a secure Wi-Fi network. Make sure the users device is not set in airplane mode and that their Wi-Fi setting is turned on. Sometimes there are signal "dead zones," so suggest the individual move to a different space and try again. If a call is dropped due to signal, reassure the client that a provider will reconnect with them via phone ASAP.

The app just isn't working correctly:

Sometimes, phones can get bogged down when there are too many apps running. Suggest closing out of all open apps and trying again. You may also check and make sure that the user has the most up-to-date version of the Pacify app. You can do this by going into the app store and selecting "Updates."

If the problem continues, please tell the user to contact Pacify customer support directly at [email protected]. We will get back to them as quickly as possible with personalized troubleshooting tips.

If you would prefer to contact Pacify yourself, please submit a Support Ticket to Pacify here

Submit a support ticket to Pacify:

Please fill out the fields below with your contact information:
Name*
First Last
Email*
Please fill out the fields below regarding your client support ticket:
Date of issue*
MM slash DD slash YYYY
Time of issue*

: Hours

Minutes

AM/PM
What type of device is the client using?*
- Apple iPhone
- Android
What version of this device?*

iPhone 10, Samsung Galaxy, etc.
What type of error message or issue is the client running in to?*
On what screen of the app is this issue occurring?*

How Pacify works

Ask our experts:

When it comes to a baby’s health, parents need fast answers they can trust. Pacify has your answers, offering unparalleled support for new parents:

30 seconds to reach an expert
4.8/5 average member rating
24/7, 365 access

Helping you help Philly families

Healthcare Settings

Insurance Plans

Community Organizations

Other

PDPH Resource Library

Pacify 101

Enrollment 101

Enrollment One-Pager

Enrollment Codes

Refresher Training

Pacify Enrollment Flyer

Pacify Enrollment Poster

Pacify Enrollment Postcard

Pacify Magnet

FAQs

Trouble Shooting Tips

Submit a support ticket to Pacify:

Please fill out the fields below with your contact information:

Please fill out the fields below regarding your client support ticket:

How Pacify works

Ask our experts: