We're here to support you too!

Helping you help new parents

Philadelphia residents can now get the help they need from the comfort and safety of home. The Philadelphia Department of Public Health has partnered with Pacify to provide access to virtual breastfeeding and infant feeding support for all new and expecting parents, at no cost! A Pacify membership provides families with on-demand, video-enabled access to a nationwide network of lactation consultants. Through the Pacify app, families have access to expert care on a wide range of topics including successful latching techniques, feeding positions, breast pain, maintaining adequate milk supply, milk storage, taking medication(s), pumping, bottle feeding, using formula, transitioning to solid foods, and more!

As a valued Philadelphia provider, community partner, or infant feeding advocate, you'll be helping educate Philly families about Pacify! You may also be helping them create their Pacify account. Therefore, we want to ensure you have all of the tools and support you need to be successful. We are, of course, also here to answer any questions that may come up at anytime.

Families simply download the Pacify app from the Apple App Store or Google Play Store, and create an account at no cost using one of the codes listed below. You will help the families you serve create their account by using the code that belongs to your organization. If your organization doesn't have a code, please use the sign-up code PHILLY to provide access. Then, please reach out to [email protected] to have a specific code created for your team. *All providers and community partners can download and test out the Pacify app themselves at no cost by using the code PHILLYTEST.

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Pacify 101

Pacify is a mobile app that provides support from lactation consultants (IBCLCs), doulas, nurses or health plan resources - all at the touch of a button!

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Enrollment Codes & Overview

Partners/Providers: Please share the sign-up code below that is associated with your organization with your patients/clients for instant, no-cost access. You can also find a more detailed breakdown of the sign-up process.

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Pacify Enrollment Postcard

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Pacify Enrollment Flyer

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Pacify Magnet

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Pacify Poster

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Enrollment Video

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Pacify app home screen featuring various buttons to contact healthcare specialists

How it works

Pacify is a mobile app that provides video-enabled support from maternal health specialists - all at the touch of a button!

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FAQ

Do participants need an appointment to use Pacify?

No! Members will just open the app and push one of the buttons. Pacify Lactation Consultants are available 24/7 via video.

Do participants need a code to sign up?

Yes! You will give the participant a code to enter during the sign-up process. After they enter the code, they will not need a credit card or any other form of payment to receive services. If they are asked to provide this information, they have selected the “I’d like to pay” button instead of “I have a Pacify code” and need to go back.

What kind of connection is needed to use Pacify?

Pacify will work on any 4G, 5G, or LTE connection, but it’s best to use it while connected to WiFi.

How much data does Pacify use?

The Pacify app is like FaceTime and other video apps. If the member has a standard data plan (2GB), a call of normal length will use up about 1% of their monthly data. Turning off video will reduce the amount of data used.

Can participants get a prescription through Pacify?

No. Unfortunately, members will have to contact their doctor to get a prescription or a refill. However, they can ask a Pacify care expert about taking specific medications while pregnant or breastfeeding.

Are visits private?

Using Pacify is a personal experience and privacy is very important. Visits are private between the provider and the member only. Pacify meets all Health Insurance Portability and Accountability Act (HIPAA) standards.

FAQs

Do members need an appointment to use Pacify?

No! Members will just open the app and push one of the buttons. Pacify Lactation Consultants are available 24/7 via video.

Do members need a code to sign up?

Yes! You will give the member a code to enter during the sign-up process. After they enter the code, they will not need a credit card or any other form of payment to receive services. If they are asked to provide this information, they have selected the “I’d like to pay” button instead of “I have a Pacify code” and need to go back.

What kind of connection is needed to use Pacify?

Pacify will work on any 4G, 5G, or LTE connection, but it’s best to use it while connected to WiFi.

How much data does Pacify use?

The Pacify app is like FaceTime and other video apps. If the member has a standard data plan (2GB), a call of normal length will use up about 1% of their monthly data. Turning off video will reduce the amount of data used.

Can members get a prescription through Pacify?

No. Unfortunately, members will have to contact their doctor to get a prescription or a refill. However, they can ask a Pacify care expert about taking specific medications while pregnant or breastfeeding.

Are visits private?

Using Pacify is a personal experience and privacy is very important. Visits are private between the provider and the member only. Pacify meets all Health Insurance Portability and Accountability Act (HIPAA) standards.

FAQs

Do members need an appointment to use Pacify?

No! Members will just open the app and push one of the buttons. Pacify Lactation Consultants are available 24/7 via video.

Do members need a code to sign up?

Yes! You will give the member a code to enter during the sign-up process. After they enter the code, they will not need a credit card or any other form of payment to receive services. If they are asked to provide this information, they have selected the “I’d like to pay” button instead of “I have a Pacify code” and need to go back.

What kind of connection is needed to use Pacify?

Pacify will work on any 4G, 5G, or LTE connection, but it’s best to use it while connected to WiFi.

How much data does Pacify use?

The Pacify app is like FaceTime and other video apps. If the member has a standard data plan (2GB), a call of normal length will use up about 1% of their monthly data. Turning off video will reduce the amount of data used.

Can members get a prescription through Pacify?

No. Unfortunately, members will have to contact their doctor to get a prescription or a refill. However, they can ask a Pacify care expert about taking specific medications while pregnant or breastfeeding.

Are visits private?

Using Pacify is a personal experience and privacy is very important. Visits are private between the provider and the member only. Pacify meets all Health Insurance Portability and Accountability Act (HIPAA) standards.

FAQs

Do members need an appointment to use Pacify?

No! Members will just open the app and push one of the buttons. Pacify Lactation Consultants are available 24/7 via video.

Do members need a code to sign up?

No. Your health plan allows members to sign up using their insurance coverage to perform an eligibility check. After they enter their insurance information, they will not need a credit card or any other form of payment to receive services. If they are asked to provide this information, they have selected the “I’d like to pay” button instead of “Check my coverage” and need to go back.

What kind of connection is needed to use Pacify?

Pacify will work on any 4G, 5G, or LTE connection, but it’s best to use it while connected to WiFi.

How much data does Pacify use?

The Pacify app is like FaceTime and other video apps. If the member has a standard data plan (2GB), a call of normal length will use up about 1% of their monthly data. Turning off video will reduce the amount of data used.

Can members get a prescription through Pacify?

No. Unfortunately, members will have to contact their doctor to get a prescription or a refill. However, they can ask a Pacify care expert about taking specific medications while pregnant or breastfeeding.

Are visits private?

Using Pacify is a personal experience and privacy is very important. Visits are private between the provider and the member only. Pacify meets all Health Insurance Portability and Accountability Act (HIPAA) standards.

Troubleshooting tips

A user is attempting to download Pacify on an Apple device and are being asked to enter a billing zip code. Why is this?

The Apple App Store requires users to have an updated payment method (and billing zip code) or to select "no payment method" in their account settings in order to download apps (even the free ones, like Pacify). A good way to confirm this is the issue would be for the user to try downloading another app to make sure it's not related to the Pacify app specifically.

Refer to this OSXDaily article link for more information.

A user is getting an error message saying, "Error: Invalid email address or password" when trying to create an account:

In this case, the user may be attempting to sign IN and not sign UP. Once they have downloaded the Pacify app for the first time, make sure they are selecting "Don't have an account?" at the bottom of the screen before entering any email address or password.

A user is being asked to enter their credit card information:

Pacify is available at no cost to your user. If they are being asked to provide credit card information, they have likely gone too far in the sign-up process and need to go back a couple of screens. When they encounter the "Get Pacify" screen, make sure they select "I have a Pacify code" if your organization offers an enrollment code or "Check my coverage" if your organization offers an insurance eligibility check for enrollment.

A user is having trouble downloading the app or making a call through Pacify:

Downloading Pacify works best when you are connected to a strong Wi-Fi signal. It can also be downloaded using 5G or LTE data but may take longer.

Pacify calls will work on any 5G or LTE connection, but again, it works best when connected to a secure Wi-Fi network. Make sure the users device is not set in airplane mode and that their Wi-Fi setting is turned on. Sometimes there are signal "dead zones," so suggest the individual move to a different space and try again. If a call is dropped due to signal, reassure the client that a provider will reconnect with them via phone ASAP.

The app just isn't working correctly:

Sometimes, phones can get bogged down when there are too many apps running. Suggest closing out of all open apps and trying again. You may also check and make sure that the user has the most up-to-date version of the Pacify app. You can do this by going into the app store and selecting "Updates."

If the problem continues, please either tell the user to contact Pacify customer support directly, or send us an email at [email protected]. We will get in touch as quickly as possible with personalized troubleshooting tips.

Have more questions?

Reach out to your devoted Client Success Manager

Hayley Sykes

Senior Director, Medicaid Programs
[email protected]
857.492.9729