App troubleshooting tips
If you are experiencing a medical emergency, dial 911 immediately.
I can’t log in. What do I do?
If you do not have a Pacify account already, make sure you have selected “Don’t have an account?” to create an account. If you forgot your password, please fill in your email and select “Forgot password?”. Then follow the instructions in the email to reset your password.
I don’t know my Pacify code.
If you have Pacify for no cost through your health plan, employer, or public health organization, they will either provide you with a code or direct you to enter your insurance information during app registration.. Please follow up with your organization if you have lost your code or need access to a code.
My insurance won’t go through.
If your health plan has instructed you to select “Check your coverage” when registering in the app, please follow the prompts to enter your insurance information.If you encounter an error during this process, it is possible that there is either an error with your entry or your health plan does not offer Pacify. Please follow the prompts in the app to contact support.
How do I find out if I have access to Pacify?
Many health plans, employers, and public health organizations offer Pacify as a free benefit to their members. If you don’t have a code from your organization, select the “Check my coverage” option in the app during registration. If you don’t have access through an organization, self-pay options are also available to get the support you need.
Can I pay for Pacify out of pocket?
How you access Pacify will determine which services you have. Some health plans, employers, or public health organizations may offer access to both doula and lactation consultant services. Others may only offer doula or lactation consultant services. Our pay out of pocket option also allows you to choose which services you’d like to access.
What do I get with a Pacify subscription?
How you access Pacify will determine which services you have. Some health plans, employers, or public health organizations may offer access to both doula and lactation consultant services. Others may only offer doula or lactation consultant services. Our pay out of pocket option also allows you to choose which services you’d like to access.